Q:

Which streets are cleared first?

A:

Major thoroughfares are cleared first - Main Street, Mexico Road, Feise Road, Bryan Road, etc. – followed by secondary routes, major subdivision streets, side streets, courts, dead ends and City-owned parking lots.

Q:

Will the City clean my sidewalk or parking lot?

A:

The City cannot plow privately-owned streets or lots. Residents and business owners are required to keep their own driveways, sidewalks and private streets clear of ice and snow.

Q:

I park on the street and my car gets buried by snow plows. What can I do?

A:

By City ordinance, no street parking is allowed* after two inches or more of snowfall.
*If no off-street parking is available, it is strongly recommended that you and your neighbors park along one side of the road, only. No service will be provided if crews feel they can’t safely plow your street because of parked vehicles or other obstructions.

Q:

How can I keep my driveway from being snowed-in by plowing?

A:

Make room for snow discharged from plows by clearing the snow from the end of your driveway and along your curb, especially the area to the left of your driveway.

Q:

Can I call to report an area that needs plowing?

A:

Yes. O’Fallon’s Snow and Ice Removal Call Center is put into action when the forecast calls for two or more inches of snow, and the snow has begun to accumulate. At that time, you can call 636-379-3826 between 8 a.m. and 8 p.m. for any snow or ice removal questions or concerns.

For questions at other times, please call the City’s Street Division at 636-379-3807. Snow removal information also is posted on the City’s website.

Q:

Is the City responsible for damage to my basketball hoop, my mailbox or my decorative landscaping?

A:

If your mailbox or landscaping is damaged by a snowplow, please contact the City’s Street Division for repairs or replacements. Because O’Fallon’s code prohibits basketball goals and other obstructions from the City’s public right-of-way (mid-street to about 10 feet beyond sidewalks), the City will not pay for any damage.

Q:

If I have an emergency, will the City plow my area first so an ambulance can get through? 

A:

Call 9-1-1 only in life-threatening emergencies; the dispatcher will contact the O’Fallon Street Division should an emergency vehicle need access to a snow or ice-covered street. For more information, call the Street Division at 636-379-3808.

Q:

How many miles of streets does the City of O'Fallon maintain? 

A:

The City has grown tremendously over the past 10 years. As of 2008, approximately 700 lane miles of streets are maintained by the City of O'Fallon. To efficiently clear snow, the City has 40 trucks equipped with plows.