Q:

How much does the service cost? 

A:

Basic Service is $11.48 per month, which includes once per week refuse collection, once per week recycling collection, along with the totes for each service. Look for additional service options available on the sign-up form.

Q:

How do I sign up for service? 

A:

There are three ways to sign up for service:

• Walk-in at O'Fallon Municipal Centre (City Hall), 100 North Main Street. Hours are 8 a.m. - 5 p.m., Monday - Friday.
  
• Fax the sign-up form to 636-379-5618. Download the form here (PDF).
  
• Mail the sign-up form. Have a sign-up form mailed to you, then return it to us. Call Customer Service at 636-272-0477 for details.

*New residents: receive a FREE pick-up for your moving boxes. Please call Customer Service at 636-272-0477 to schedule your complimentary pick-up. Must be within the first 30 days of starting service.

Q:

Can I get a senior discount? 

A:

Yes! Residents 65 and older are eligible for a 10 percent discount on all services. If you quality, please complete the "Senior Citizen Discount" section of the sign-up form.

If you're already signed up for service, simply bring in a valid driver's license to City Hall.

Q:

What is the billing cycle? 

A:

The billing for Environmental Services is done on a quarterly basis. Therefore, you will be billed every 3 months after you have used the service.

Q:

How do I pay? 

A:

You can use the following payment methods:

• Personal check by mail, payable to: Environmental Services, P.O. Box 790412, St. Louis, MO 63179-0412 
  
• In person - Pay with cash, check, money order or credit card (Master Card or Visa) at City Hall, 100 N. Main St., O’Fallon, MO
• Online Bill Pay - Visit www.ofallon.mo.us/BillPay to learn more
• Drop box - City Hall also has a drop-off box (gray mail box) near the Police Department (east entrance) to drive up and drop off Environmental Services payments.
  
• Auto debit - Direct transfer from your checking or savings bank account. To enroll, please give a voided check or a savings deposit slip with your bank account information and either drop off at City Hall or mail to the address on the bill.

All payments made after 3 p.m. will be processed the next business day.

Q:

Do I have to use the City-provided containers? 

A:

Yes. The containers provided by the City are designed and manufactured to be compatible with the City’s state-of-the-art automated collection vehicles.  Ordinary light light-weight containers will not withstand the demands of an automated system and the City cannot be responsible for any damaged caused to them.

Q:

Do I have to recycle? 

A:

No, but your participation is critical to keeping our service costs low. Each ton of trash that goes to the landfill costs about $27. Each ton of material that is diverted to recycling nets $15.15 in revenue. That’s a swing of $42.15 per ton! As a municipal operation, the savings will benefit you by keeping the costs lower for Environmental Services in the future.

Q:

Do I have to pay the yard waste fee year-round? 

A:

No. The service schedule is from 2nd Monday in March through 2nd Friday in December. You are not charged for the remainder of the year. However, once you elect this service a 9-month commitment is required.

Q:

What does yard waste include? 

A:

Yard waste includes leaves, grass clippings, limbs and branches (not to exceed 6 inches in diameter). Yard waste DOES NOT include dirt, sod, rock, concrete, asphalt, lumber, tree stumps or logs over 6 inches in diameter.

Q:

What type of container(s) do I use for yard waste? 

A:

Use paper bags or your own personal container. The weight of either should not exceed 60 lbs.

Q:

How do I dispose of an old appliance? 

A:

You must call and schedule a special pick-up. We schedule appliance pick-ups for every Monday. The cost is $20 per appliance. This fee will appear on your quarterly Environmental Services bill.

Q:

How do I dispose of boxes? 

A:

Break or cut apart boxes and fit them into your recycle bin.

Q:

How do I dispose of "sharps" (i.e. hypodermic needles, syringes, etc.)? 

A:

Place used needles in a heavy-duty, puncture-resistant container (i.e. plastic detergent bottle, coffee can) and tightly secure the lid using heavy-duty tape. Dispose in trash.